Frequently Asked Questions
Everything you need to know about your next favorite everyday carry.
What makes Knack Bags different from other backpacks?
Knack Bags are specifically designed as 'One Bag' solutions, featuring a patent-pending expandable luggage compartment that allows you to transition from a professional office backpack to a travel suitcase in seconds.
What is your shipping policy?
We offer free standard shipping on all orders over $150 within the contiguous United States. Orders are typically processed within 1-2 business days.
What is your return and exchange policy?
We want you to love your Knack. If you are not satisfied, we accept returns of unused items in their original packaging within 30 days of delivery.
Are Knack Bags waterproof?
While not fully submersible, our bags are crafted from custom-developed, water-resistant fabrics and feature YKK water-resistant zippers to protect your gear from unexpected rain.
Do the bags come with a warranty?
Yes, every Knack Bag is backed by a limited lifetime warranty against manufacturing defects in materials and workmanship.
How do I clean my Knack Bag?
We recommend spot cleaning with a damp cloth and mild detergent. To preserve the structural integrity and water resistance, do not machine wash or dry clean.